Frequently Asked
Questions

We are authorised distributors for Bio-Rad (IH-500, D-10, VARIANT II) and DiaSorin (LIAISON XL). Our portfolio covers immunohematology, immunoassay, and haemoglobin analysis. Contact us to discuss your specific requirements and we can advise on the best solution for your laboratory.

Yes. We provide ongoing reagent supply and consumable replenishment for all the equipment we distribute. We work with you to establish regular delivery schedules that match your laboratory's consumption patterns, ensuring you never run out of critical supplies.

Many of our analysers support configurable test menus and can be integrated with your Laboratory Information System (LIS). During the initial consultation, our team will assess your laboratory's workflow and recommend the most suitable configuration.

Delivery timeframes vary by equipment type and current stock availability. We will provide a confirmed delivery schedule at the time of order. Our team coordinates all import logistics, customs clearance, and island-wide delivery.

You can request a quotation via our Contact page, by emailing support@qlsjamaica.com, or by calling us at 1 876 613 3067. We aim to respond to all quotation requests within one business day.

Our post-sales support includes preventive maintenance, on-site troubleshooting and repair, analytical QC support, operator training, and reagent supply management. Support packages are tailored to each client's needs and can be provided under a formal service agreement.

Yes. All equipment installations include on-site set-up and commissioning by our certified engineers. We also provide operator training for laboratory staff to ensure they are fully proficient with the equipment before we hand over.

Yes. Our field service engineers cover all of Jamaica. Whether your laboratory is in Kingston, Montego Bay, or a rural parish, we will come to you. Response times for urgent calls are prioritised based on clinical criticality.

Use the appointment request form on our Contact page and select your preferred consultation type (equipment demo, site consultation, or sales call). Alternatively, WhatsApp or call us directly and we will arrange a convenient time.

For urgent technical support, call us directly at 1 876 613 3067 or send a WhatsApp message for the fastest response. Email support is also available at support@qlsjamaica.com for non-urgent queries.